CUSTOMS & BORDERS
Pure Joy Planet is not responsible for reshipping orders that are refused at customs. If customs refuses a package, sends it back to us, and we receive it back from customs, we can issue you a refund for the order only if we receive the package back and if the contents are in sellable condition.
In the event the package is not returned to us by customs or is lost in transit, Pure Joy Planet cannot issue you a refund.
Pure Joy Planet is not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.
International orders/shipments may be subject to the possible opening of packages and inspection of goods by customs officials in the country of delivery. Pure Joy Planet is not responsible for orders that are held up at customs, damaged by customs, or refused entrance by customs due to this process.
NOTE: Possible custom and duty charges will occur especially in Canadian and Europe.